"we are genuinely customer-centric, we are genuinely long-term oriented and we genuinely like to invent"
"we don't make money when we sell things. We make money when we help customers make purchase decisions."
"they agreed on five core values and wrote them down on a whiteboard in a conference room: customer obsession, frugality, bias for action, ownership, and high bar for talent. Later Amazon would add a sixth value, innovation."
"Even the hiring manager was unable to overri...
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