Delivering Happiness

* Pay new employees $2000 to quit.

* Make customer service the responsibility of the entire company, not just a department.

* Focus on company culture as the #1 priority.

* Apply research from the science of happiness to running a business.

* Help employees grow both personally and professionally.

* Seek to change the world.

* Oh, and make money too.



Sound crazy? It’s all standard operating procedure at Zappos, the online retailer that’s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.



In his first book, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business; through LinkExchange (acquired by Microsoft for $265 million), Zappos, and more.



Tony shows how a very different kind of corporate culture is a powerful model for achieving success — and how by concentrating on the happiness of those around you, you can dramatically increase your own.