How to Say the Right Thing Every Time

Stock up on straight-talk strategies that boost leadership skills and student performance!



Filled with time-tested techniques and relevant examples, this user-friendly guide empowers educators with the confidence and tools necessary to communicate effectively, efficiently, and honestly in all situations.



Key features include:



Specific ways to avoid the 20 most common communication barriers

Proven do’s and don’ts for talking with students—everything from giving clear instructions and praise to discussing drugs and death

Guidelines for successful parent-teacher conferences, breaking bad news, and dealing with angry adults

Effective public speaking tips, plus guidance for performance reviews, job interviews, media interviews, and special ceremonies

Tactics for powerful written and other nonverbal communications