Dealing with Difficult People

Roy Lilley

Kogan Page

2006

160 páginas

5h 20m

ISBN-13: 9780749447519

Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.