This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Serviceology for Services
Takeshi Takenaka, Spring Han, Chieko Minami
Springer
2020
309 páginas
10h 18m
ISBN-13: 9789811531170
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