Microsoft Dynamics CRM 2011 Step by Step -

Mike Snyder, Jim Steger, Brendan Landers

Microsoft Press

2011

448 páginas

14h 56m

ISBN-13: 9780735648906

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.