Effective Knowledge Work - Answers to the Management Challenge of the 21st Century

Klaus North, Stefan Gueldenberg

Emerald Group Publishing

2011

248 páginas

8h 16m

ISBN-13: 9781780521442

With an eye to increasing the productivity of knowledge work, North (Weisbaden Business School, Germany) and Gueldenberg (U. of Liechtenstein, Liechtenstein), offer advice on 'next practices' for analyzing and designing effective knowledge work in a manner that acknowledges the fundamentally different characteristics of such work from traditional labor. They address the nature of knowledge work; strategies and methods for increasing productivity, quality, effectiveness, and value together with well-being and work satisfaction of the worker; knowledge worker management; the selection and use of information and communication technology support; and methods for measuring performance of knowledge workers. Distributed in North America by Turpin Distribution. --Book News Inc. Portland, OR [amazon.com]