IT Service CMM - a pocket guide

Viktor Clerc, Frank Niessink

Van Haren Publishing

2004

107 páginas

3h 34m

ISBN-10: 9077212353

This pocket guide introduces the IT Service Capability Maturity
Model (IT Service CMM®
). It gives an overview of the model itself,
and describes how to use it to improve the maturity of an IT service
organization.This pocket guide does not contain all details and is
not the official model specification. For a complete and in-depth
description of the IT Service CMM you should refer to the official
model specification, available from the IT Service CMM website.
However, if you are looking for a concise and ‘lighter’ introduction
to the model, this pocket guide is the best choice to start with.The
pocket guide describes the contents of the IT Service CMM, the
main ways in which you can apply it to improve an organization,
and the background you need to understand the IT Service CMM
specification.