Crucial Conversations - Tools for Talking When Stakes are High

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

McGraw-Hill

2002

229 páginas

7h 38m

ISBN-10: 0071401946

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Resenhas (5)

5 (Perfeito)

TOPICOS QUE EU DEVO LEMBRAR

* Forget about the loser's Options (win or lose), there is always a 3thrd option, add what you WANT... AND... what you DON'T want