Statistical Quality Control - Strategies and Tools for Continual Improvement

Johannes Ledolter, Claude W. Burrill

John Wiley & Sons, Inc.

1998

544 páginas

18h 8m

ISBN-10: 0471183784

This text provides the reader with a general and widely-applicable problem solving strategy for use in quality improvement. It covers a variety of statistical and "non-statistical" problem-solving tools, and discusses techniques that are useful when problems are solved by groups or teams of people. It also shows how the success of problem solving is influenced by the style of management and the type of management-employee interaction.