ITIL Foundation Exam Study Guide

Liz Gallacher, Helen Morris

Sybex

2012

408 páginas

13h 36m

ISBN-13: 9781119942757

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, the ITIL Foundation Exam Study Guide is one resource you don't want to be without. It provides you with all the background information, expert, in-depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL Foundation syllabus, this guide:

Clearly explains ITIL service strategy and guiding principles
Covers all ITIL processes, roles, and functions in separate modules
Describes the ITIL service lifecycle and how it promotes effective IT services
Addresses ITIL standards for service design and development
Delves into all aspects of the service management processes
Describes ITIL standards for building, testing, authorizing, documenting, and implementing new and changed services
Explores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technology
Features online tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and more