The Big Book of Customer Service Training Games

Peggy Carlaw, Vasudha Kathleen Deming

Mc Graw Hill

1999

209 páginas

6h 58m

ISBN-13: 9780070779747

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.