Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!
Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
Randy A. Steinberg
Trafford on Demand Pub
2007
238 páginas
7h 56m
ISBN-13: 9781425140328
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