The Knowledge Management Toolkit - Practical Techniques for Building a Knowledge Management System

Amrit Tiwana

Pearson Education

1999

640 páginas

21h 20m

ISBN-13: 9780130128539

After you have your knowledge content properly engineered, you face the challenge of deciding who needs what knowledge, when, where, and why. Amrit Tiwana has designed the Results Driven Incremental Methodology (RDI) whereby an organization can design and implement a knowledge management system (KMS).

The challenge of designing the knowledge management architecture and building the knowledge management infrastructure so that it does perform effectively, is just as great as the previous one of structuring the knowledge so that it can be managed. As Tiwana says, there is no "silver bullet" to solve all problems, AND solving any of the problems will take considerable commitment and work.