The Skilled Facilitator

Roger Schwarz

John Wiley & Sons

2002

407 páginas

13h 34m

ISBN-10: 0787947237

The Skilled Facilitator looks at how you can help groups become more effective. It is aimed at anyone whose role is to guide groups toward realising their creative and problem-solving potential. Ground rules for group interaction, examples of proven techniques for starting meetings on the right foot and ending them positively and decisively. Practical methods are offered for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process. Table of contents: PART ONE: HOW FACILITATION HELPS GROUPS. * The Skilled Facilitator Approach. * What Makes Work Groups Effective? * The Facilitator and Other Facilitative Roles. PART TWO: DIAGNOSING BEHAVIOR IN GROUPS. * Understanding the Theories That Guide Our Actions. * Ground Rules for Effective Groups. * Diagnosing Behaviors That Enhance or Hinder Group Effectiveness. PART THREE: INTERVENING IN GROUPS. * Deciding Whether, How, and Why to Intervene. * How to Intervene. * Using the Ground Rules to Intervene. * Using the Skilled Facilitator Approach with Other Processes. * Beginning and Ending Meetings. * Dealing with Emotions. PART FOUR: AGREEING TO WORK TOGETHER. * Contracting: Deciding Whether and How to Work Together. * Working with Another Facilitator. PART FIVE: USING FACILITATIVE SKILLS IN YOUR OWN ORGANIZATION. * Serving as Facilitator in Your Own Organization. * The Facilitative Leader. Resource A: Current and Previous Ground Rules. Resource B: Sample Planning Meeting Letter. Resource C: Guidelines for Developing an Effective Contract. Resource D: Sample Agreement for Basic Facilitation. Resource E: Sample Agreement for Developmental Facilitation. Resource F: Guidelines for Using Experiential Exercises and Self-Knowledge Instruments. Resource G: Questions for Cofacilitators. Resource H: Guidelines for Contracting with Your Manager.