Delivering Happiness - A Path to Profits, Passion, and Purpose

Tony Hsieh

Business Plus

2010

272 páginas

9h 4m

ISBN-13: 9780446563048

* Pay new employees $2000 to quit.
* Make customer service the responsibility of the entire company, not just a department.
* Focus on company culture as the #1 priority.
* Apply research from the science of happiness to running a business.
* Help employees grow both personally and professionally.
* Seek to change the world.
* Oh, and make money too.

Sound crazy? It’s all standard operating procedure at Zappos, the online retailer that’s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In his first book, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business; through LinkExchange (acquired by Microsoft for $265 million), Zappos, and more.

Tony shows how a very different kind of corporate culture is a powerful model for achieving success — and how by concentrating on the happiness of those around you, you can dramatically increase your own.

Resenhas (2)

5 (Perfeito)

Agradável e Inspirador

Exemplos de empreendedorismo com coragem, iniciativa e uma boa ajuda do acaso, apresentados em linguagem simples, fluida e bem-humorada. Fica ainda mais clara a lição de que, no mundo interconectado, a qualidade da relação entre a corporação e todos os seus "stakeholders" (não apenas o chamado "freguês") é absolutamente crítica para seu sucesso.