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    The Power of Experiments

    Michael Luca, Max H. Bazerman

    MIT Press
    2020
    232 páginas
    7h 44m
    ISBN-13: 9780262043878
    Inglês
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    How organizationsincluding Google, StubHub, Airbnb, and Facebooklearn from experiments in a data-driven world. Have you logged into Facebook recently? Searched for something on Google? Chosen a movie on Netflix? If so, you've probably been an unwitting participant in a variety of experimentsalso known as randomized controlled trialsdesigned to test the impact of different online experiences. Once an esoteric tool for academic research, the randomized controlled trial has gone mainstream. No tech company worth its salt (or its share price) would dare make major changes to its platform without first running experiments to understand how they would influence user behavior. In this book, Michael Luca and Max Bazerman explain the importance of experiments for decision making in a data-driven world. Luca and Bazerman describe the central role experiments play in the tech sector, drawing lessons and best practices from the experiences of such companies as StubHub, Alibaba, and Uber. Successful experiments can save companies moneyeBay, for example, discovered how to cut $50 million from its yearly advertising budgetor bring to light something previously ignored, as when Airbnb was forced to confront rampant discrimination by its hosts. Moving beyond tech, Luca and Bazerman consider experimenting for the social gooddifferent ways that govenments are using experiments to influence or nudge behavior ranging from voter apathy to school absenteeism. Experiments, they argue, are part of any leader's toolkit. With this book, readers can become part of the experimental revolution.

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