Explains how to improve customer service by taking care of one's employees, counseling business leaders on the principles of imparting kindness, trust, and pride in a working force to enable greater productivity and loyalty. 60,000 first printing.
Explains how to improve customer service by taking care of one's employees, counseling business leaders on the principles of imparting kindness, trust, and pride in a working force to enable greater productivity and loyalty. 60,000 first printing.