The Whats, Whys & Hows of Quality Improvement -

George L. Miller, LA Rue L. Krumm

ASQC Quality Press

1992

283 páginas

9h 26m

ISBN-13: 9780873891837

Writing from a worker's perspective, the authors examine how self-managed teams and quality improvement teams can solve problems in an efficient, cooperative way, using practical methods for selecting tasks, defining team and management responsibilites, planning, and preparation. They outline statistical process control guidelines that will detect and eventually prevent the production flaws that lead to wasted resources.