Tqm: Management Processes for Quality Operations

Richard S. Johnson

Amer Society for Quality

1993

323 páginas

10h 46m

ISBN-13: 9780873892261

Quality improvement does not require an entire overhaul of management systems to be effective. Richard Johnson demonstrates how easy it is to integrate key quality concepts into any existing management structure. This volume covers planning, implementation, quality customer service, and other systems that support the success of TQM.