Explains how to improve customer service by taking care of one's employees, counseling business leaders on the principles of imparting kindness, trust, and pride in a working force to enable greater productivity and loyalty. 60,000 first printing.
Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results
Jack Mitchell
Hachette Books
2008
288 páginas
9h 36m
ISBN-13: 9781401322373
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